Refund Policy

HEADS UP — TEMPLATE. This is a reasonable refund policy for a small SaaS, but consumer-protection laws vary widely (cooling-off rules in the EU/UK, distance-selling rules in some US states). Have a lawyer review for your jurisdiction before publishing. The author is not your lawyer.

Last updated: 2026-05-15

The short version:

• Monthly subscriptions: cancel anytime; the account stays active until the end of the billing period; no refund of the current month.
• Annual subscriptions: paid up front for the full year and non-refundable. If you cancel, your tier stays active through the end of the term but you are not refunded any portion of what you paid.
• First charge of a brand-new account: if you were charged within the last 7 days and you've sent fewer than 10 messages total, write to us and we'll refund.

The long version below.

Why annual is non-refundable

The annual price (pay for 10 months, get 12) is set below the monthly rate. We make this trade because annual subscribers reduce our payment processing costs, churn-prediction work, and customer-support volume. We can only offer that discount because the commitment is firm.

If you're not sure you want the service for a year, pay monthly. There is no discount but also no commitment.

Monthly subscriptions

• You can cancel anytime from your account, no questions asked.
• Cancellation takes effect at the end of the current billing period. You keep the service for the days you've already paid for.
• We don't refund the current month, even if you cancel mid-month.

Annual subscriptions

• You're paying up front for 12 months of service at a discounted rate.
• If you cancel mid-year, your service stays active until the end of the term. You're not refunded a prorated portion of what you paid.
• This is true even if you stop using the service immediately after paying. The price reflects the full-year commitment, not the days of actual use.
• At the end of the annual term, your subscription auto-renews at the then-current annual price. We email you 14 days before renewal — cancel before that email lands if you don't want to be charged again.

Storage add-ons

• Monthly add-ons follow the monthly rules above.
• Annual add-ons follow the annual rules above.
• Downgrades (from a larger tier to a smaller one) on a monthly add-on take effect at the end of the current month. We don't prorate down — you've paid for the larger tier through the end of the period and you keep that capacity.
• Upgrades (from a smaller tier to a larger one) take effect immediately. Stripe prorates the difference and charges you the prorated amount.

The one exception: new-account refund

If all four of these are true, we'll refund your most recent charge:

1. It was your first ever charge on the Service.
2. The charge was made within the last 7 days.
3. Your account has sent fewer than 10 messages total.
4. You write to support@talkingunicorn.email and ask.

We do this because we don't want to keep money from someone who genuinely tried us, decided it wasn't a fit, and barely used it. We don't apply this to renewals, upgrades, or accounts that have actually been used.

Mistaken charges, fraud, chargebacks

If you believe you were charged in error (duplicate charge, wrong amount, account you didn't recognize), write to billing@talkingunicorn.email before filing a chargeback. We'll investigate within 3 business days and refund any legitimate error.

If you file a chargeback without contacting us first, we may suspend the account pending resolution.

If your card was used fraudulently to sign up for our service, contact both us and your card issuer. We'll cooperate with the bank's investigation and close the fraudulent account.

Service downtime or failure

We don't offer service credits for downtime on the standard tiers. If our service is materially broken (more than 24 hours of consecutive outage for paid customers), we'll proactively extend your subscription by the affected time. We've never had to do this. We'd rather not.

Account termination by us

If we terminate your account for cause (violation of Terms or AUP), no refund is owed.

If we terminate your account without cause — for example, we shut down the service entirely — we'll refund the unused portion of any annual subscription, prorated to the month.

Tax refunds

Refunds include any tax we collected on the original charge. If your local tax authority requires a different process, write to us.

How to request a refund

Write to billing@talkingunicorn.email. Include:

• The email address on the account.
• The date and amount of the charge.
• Why you're requesting a refund.

We respond within 5 business days. Approved refunds reach your card within 5–10 business days after that, depending on your card issuer.

Contact

• Refund requests: billing@talkingunicorn.email
• General billing questions: billing@talkingunicorn.email